The Church Sound Store wants to make certain you are completely
satisfied with your order by offering a 100% money-back guarantee.
If you are not completely satisfied with your order, you may return
it for a full refund of the product purchase price less shipping
costs. Please adhere to the following guidelines to assure your
complete 100% money-back guarantee:
Products must be returned as new and returned in the
manufacturer's original carton. Please be sure to include all
manuals, disks, cables and warranty cards that accompanied the
item(s). Please use the original packaging (including all inserts,
manuals and accessories) provided by the Church Sound Store.
Products in perfect "like new" condition will receive an
exchange or refund for the full product purchase price (less
shipping and handling) if returned within 30 days from the purchase
date. Customer is responsible for all shipping expenses to and from
us on returns. Items originally sent via "free shipping" will be
charged for the outgoing shipping on returns. On defective items,
we will gladly pay the shipping charges to return it to us.
The Church Sound Store will only accept items that are returned
without signs of “wear and tear” and with all of the
“original contents and packaging”.
- “Wear and tear” refers to any damage that was not present
when the merchandise was received - rack mounting damage,
scratches, bumps, dents, etc.
- “Original contents and packaging” consist of any included
parts and accessories, as well as the warranty card and manual
without user's notes or markings. Packaging includes all inner and
outer packaging, complete with the original barcode affixed.
Items that are not returned under these stated conditions will
be subject to at least a minimum 15% restocking fee (of the
purchase price) depending upon the condition of returned
merchandise or deemed non-returnable as determined by the Church
Sound Store.
The following items are exceptions to our standard return
policy:
- Returns are not allowed on custom, special-order/non-stock,
closeout, clearance, used or discontinued merchandise, tape, gel,
lamps, chemicals, or on bids and contracts.
- Personal-use items that are used at your mouth or in your ear
cannot be returned once opened or used due to health laws. This
includes vocal microphones (head-worn, ear-worn, handheld or
otherwise), ear plugs, and in-ear earphones/monitors or
headphones.
- Blank recording media cannot be returned once opened due to the
possibility they have been used. This includes cassettes, DAT, CD,
DVD, MiniDisc, removable memory cards, and hard drives.
- Copyrighted materials cannot be returned once opened due to
copyright law. This includes books, videotapes, DVDs, sample
libraries, sound expansion boards, computer hardware, plug-ins and
software (which may also include software bundled with
hardware).
The Church Sound Store ultimately reserves the right of approval
for a full refund based on the condition of any returned item.
Initiating a Return:
Please follow these steps to return your item(s):
- Get your Return Authorization (RA) number. Contact our Returns
Department at 888-933-8810 or Click Here to Request a Return Authorization
Number.
A Return Authorization number will be issued and will expire 30
days from your original order purchase date.
- Package all items, cables, manuals, disks, warranty cards,
accessories, ties, wrappings, etc. in the original manufacturer’s
carton as supplied by the Church Sound Store.
- Please be sure to place your RA number clearly
on the shipping label.
- Ship all returns to:
Church Sound
Store
c/o Audiobahn, Inc.
Attn: RA #________
871 N. Hanover Street
Pottstown, PA 19464
